Ccomplaint Procedures

Procedure of complaint handling related to the Computers, Peripherals and Networking:

  1. The Complaint Form is available below in the PDF & DOC file format. The hard copy of Complaint Form can also be obtained from UCITIM office, Room No. 314 (Server Room), 2 nd Floor, Administrative Building .
  2. The completely filled form, duly signed by the user and respective Dean of the School/ Head of the branch may be submitted to the Room No. 314.
  3. The complaint will be resolved within two working days.
  4. Additional time may required, if there is a need of replacement / upgradation of hardware equipment , replacement of the UPS batteries etc.
  5. The complaint may also be sent through e-mail at complaints@ipu.edu

Complaint Proforma: A Complaint may be submitted in a given proforma to the office of UCITIM

(1) PDF (2) DOC

  Complaint handling procedure:

  • A complaint form need to forward to UCITIM Chairman
  • Shorting of Complaints are done into
    • General Complaints / Hardware / Antivirus Complaints
    • Printer Complaints
    • UPS Complaints
    • Internet/Intranet Complaints
  • General Complaints / Hardware /Antivirus/Printer/Internet Complaints are given to :
    • Hardware Engineer
    • Antivirus Engineer
    • Printer Engineer
    • Network Engineer
  • The Computers Hardware /Antivirus / Printer / Internet Complaints problems which is under AMC are given to respective company else to private vender on payment basis.
  • UPS Complaints are given to either AMC Companies or Private vender to solve these complaints on the basis of payment

For any query, kindly contact UCITIM Office.